Spend less of your day answering routine enquiries, arranging appointments and chasing quotes. I bring your customer conversations, records and bookings together, with AI reception and managed follow-up. I build the system around your business and keep it running.
Routine calls and messages do not have to interrupt every job. AI reception answers approved everyday questions, captures enquiries and helps customers book. Connected SMS and email enquiries are handled through the same system, with confirmations, reminders and follow-up. Website and social chatbots are included only in Cold to Closed, with supported Facebook Messenger, Instagram direct messages and WhatsApp connections agreed around the channels you use. We check account connections, booking rules and usage before starting.
Your customer records, conversations, enquiries, quotes and bookings stay together in one place. You handle technical advice and customer decisions, prepare quotes and do the work. Keep the job status up to date, and the system handles the routine follow-up, including review and referral requests after the job.
Already getting enquiries? We can work with those. If more would help, advertising is recommended and quoted separately. We can also follow up older quotes where you have permission to contact those customers.
I build and test the system before switching it on. You keep the job status up to date.
Through your website, agreed social messaging channels, ads or phone. The details stay together in one place.
AI reception handles routine calls and approved questions. Website and agreed social chatbots, connected SMS and email enquiries receive responses, with human help for anything that needs your judgement.
Up to seven days of messages follow up unanswered enquiries. The automated chase stops when the customer replies or opts out.
A booking link lets them choose a time in your diary. Automatic reminders help them remember the appointment.
You prepare the quote. Scheduled messages handle the chasing, so you don’t have to remember who needs a nudge.
You mark the job done and the review request follows. Every eligible customer is asked, regardless of their feedback.
Referral and loyalty messages encourage repeat business and recommendations, using an offer you approve and fund.
Need more enquiries? I can quote Meta ad creation and management separately to bring people into this process. Your media budget is agreed separately and paid directly to Meta.
Have older quotes to follow up? We can contact eligible past enquiries after checking how their details were collected and your permission to use them.
You can see progress in your pipeline: new enquiries, bookings, quotes and completed jobs. We check in every fortnight, by call or written update. You keep the job status current so the right messages go out.
Cold to Closed includes website management and the reviews service too.
Every level includes the full Cold to Closed service, ongoing management and a checkpoint every fortnight. The difference is monthly usage.
£1,000 setup fee — currently waived. Website & Reputation has no setup fee. We confirm the agreed terms before you commit.
£495 per month
The complete system. This monthly capacity:
Website and supported social chatbots included, subject to fair use.
Enquire£745 per month
The complete system. This monthly capacity:
Website and supported social chatbots included, subject to fair use.
Enquire£995 per month
The complete system. This monthly capacity:
Website and supported social chatbots included, subject to fair use.
Enquire| Included allowance | £495/month | £745/month | £995/month |
|---|---|---|---|
| AI voice minutes | 200 | 500 | 1,000 |
| SMS/WhatsApp units | 500 | 1,250 | 2,500 |
| Sent emails | 500 | 1,500 | 5,000 |
| UK mobile numbers | 1 | 3 | 5 |
Allowances are monthly and shared across your account, numbers and connected channels. One messaging unit is one billed SMS segment or WhatsApp message; successfully delivered WhatsApp service messages also count when the provider gives a free allowance. A long text can use more than one unit. Unbilled failed sends do not count; separately billed retries do. Native chatbots have no separate reply quota, subject to provider fair use; SMS, WhatsApp and email delivery still uses the relevant allowance.
If you need more capacity, we agree a higher-usage plan with you. No usage top-ups, pay-per-use extras or automatic upgrades. We confirm reset dates, upgrade timing and how enquiries are handled at a limit before starting. Capacity above the highest standard plan is agreed separately.
Rolling monthly. Cancel with 14 days’ notice, with no exit fee. Your service continues during notice. Prepaid days after the end date are refunded; if payment falls during notice, you pay only for the remaining days.
Your first month is taken when we sign the agreement. If the agreed service is not live within 14 days because of a delay at my end, I refund the first month. The setup waiver also applies to upgrades; any future setup charge is agreed beforehand, never applied retrospectively.
Your agreed media budget goes directly to Meta through your own account. Allow at least £500 a month for Meta. I recommend two months to assess enquiry flow and follow-up; this is advice, not a minimum term or a promise of jobs.
Only need website and Google reputation care? Website & Reputation is £195 per month, with no setup fee.
We’ll talk about the enquiries you receive, how you handle them now and which admin tasks take up your time. Then we’ll look at your typical job value and costs to assess whether the service makes sense for you.
Cold to Closed suits businesses that deal with and invoice their customers directly, and want their enquiries, bookings and follow-ups looked after.
If you want ads too, we’ll agree your budget and check you have room for the extra work before spending anything.
Already fully booked? You might need less admin rather than more enquiries. Take a look at Already at capacity? to explore your options.
Send me a quick email, even if you're not sure what you need yet. I'll help you work out the next step.
Prefer to talk? Book a ten-minute call with me.
